F.A.Q's
ARE YOU A BLACK-OWNED COMPANY?
Yes, Akuko Apparel is 100% BLACK OWNED. Learn more about the company on our About Us page.
WHAT ARE AKUKO APPAREL'S HOURS OF OPERATION?
Our hours of operation are Monday-Friday from 9:00 AM-5:00 PM PST.
ORDER STATUS
WHAT IS THE STATUS OF MY ORDER?
Contact customer service at akukoapparel@gmail.com.
CAN I CHANGE OR CANCEL AN ORDER THAT HAS ALREADY BEEN SUBMITTED?
Contact customer service at akukoapparel@gmail.com.
HOW DO I REPORT A PROBLEM WITH MY ORDER?
Contact customer service at akukoapparel@gmail.com with order # and a brief description of the issue.
ORDER FULFILLMENT
HOW LONG WILL IT TAKE FOR MY ORDER TO BE PROCESSED?
All of our products are made-to-order. Apparel typically takes about 5 to 7 business days to produce. Non-apparel may take longer to produce. For some products, there may be a delay due to an item being out of stock or another reason, and therefore, these products may take longer to produce. Keep in mind that this does not include the shipping/delivery times. Please see below for more information about shipping/delivery times.
MY ORDER HAS BEEN SHIPPED, WHY DON'T I SEE THE TRACKING INFO?
It can take up to 48 hours for tracking info to show up in the system.
SHIPPING/DELIVERY
HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?
When your order has shipped, we will send you a shipping confirmation email with your tracking number.
WHEN WILL I RECEIVE MY ITEM?
After your order has been fulfilled, orders shipped to a U.S. location typically arrive in 7 business days or less. The shipping time for some hats and jewelry may be longer as these items may be shipped from our international manufacturers. International shipping can take 2 to 4 weeks.
I DIDN'T RECEIVE ALL OF MY ITEMS. WHERE ARE MY OTHER ITEMS?
Your order may contain products that do not ship together. Contact customer service at akukoapparel@gmail.com for more information.
DO YOU OFFER EXPEDITED SHIPPING?
Unfortunately, we do not offer expedited shipping at this time.DO YOU SHIP YOUR PRODUCTS INTERNATIONALLY?
Contact customer service at akukoapparel@gmail.com to determine if we ship to your location.
RETURNS & EXCHANGES
Except for reasons stated below, all sales are final. Please make sure that you double check your order before you submit it. We do not offer returns or exchanges on items due to incorrect sizing, change of heart on design, color, etc. Please make sure that you use our sizing charts to make sure you choose the correct size.
You can return an item, within 15 days from receiving the item, if you receive a misprinted/damaged/defective item - including items with faulty printing, tears/holes, and/or a different size from what was ordered. Note that some of the product images in our store may be increased in size for clarity. Also, please note that colors may look different on your actual product than what you see on your computer monitor or mobile phone screen. An item that appears to have a change in the actual design size or color is not considered a misprinted/damaged/defective item.
If you received a misprinted/damaged/defective item, contact customer service at akukoapparel@gmail.com to initiate the return process. All items will be replaced with the same item in the same color. No exceptions.